Returns Policy
We’re Committed to Your Satisfaction
At pawsal, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help. Our returns policy is designed to make the process as smooth and hassle-free as possible.
Return Period
You have 15 days from the date of receipt to return an item for a refund or exchange. Items must be returned in their original condition, unused, and with all original packaging and tags.
How to Return an Item
- Contact Us: Please reach out to our customer service team at [customer service email/phone number] to initiate a return. Provide your order number and details about the item you wish to return.
- Receive Return Instructions: We will provide you with a return authorization and instructions on how to send the item back to us. Please ensure you follow these instructions carefully to avoid any delays.
- Pack and Ship: Pack the item securely in its original packaging. Include a copy of your original receipt or order confirmation inside the package. Ship the package to the address provided in the return instructions.
Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the same return process. Once we receive your returned item, we will ship out the new item as soon as possible. You may be responsible for any additional shipping costs for exchanges.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
- Personalized or custom products
- Perishable goods (e.g., pet food and treats)
- Opened grooming products
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email/phone number]. We will work quickly to resolve the issue, which may include providing a replacement or a full refund. Please retain all packaging materials and photos of the damaged item to assist us in processing your claim.
Customer Service
If you have any questions or need further assistance with your return, please do not hesitate to contact our customer service team. We’re here to help and ensure you have a positive shopping experience with us.
Thank you for shopping at pawsal. We appreciate your business and look forward to serving you and your pets again soon!
Best Regards,
The pawsal Team